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General Questions

What are the minimum hardware and software requirements??

To use TVCOnline basic services, the following hardware and software are required.

  • Pentium 200MHz (or equivalent)
  • 64MB RAM
  • At least 10MB of free hard-drive space
  • A 28.8kbps or faster modem
  • Windows 95/98, Windows NT, Windows 2000, Windows XP Home or Windows XP Professional
  • Mac OS 8.0 or greater
  • 68040-based processor or better
  • 16 Megabytes of RAM
  • 20 Megabytes of free hard drive space
  • 28.8kbps or faster modem
To use the TVCOnlineXL Web Accelerator
The minimum hardware and web browser requirements for Intel based PC are
  • Internet Explorer 4.0 (or later)
  • Netscape Communicator 4.0 (or later).
  • PowerPC G3 processor at 333MHz
  • 128MB RAM
  • 6MB of hard drive space
  • OS X 10.2 or later
  • Safari 1.0 or later

What modem standards does TVCOnline support?

TVCOnline, to serve it's customers better, has now upgraded to the V.92 & V.44 standard.

How are VIRUS infected emails handled??

TVCOnline scans each message and if it is determined that either the email or an attachment has a known virus, the email is deleted from the system

How is SPAM handled??

TVCOnline scans each message and tests for signs of SPAM. If it is determined that the message might be SPAM, the mail servers marks it as possibly SPAM. It does this by inserting a field into the message header. It looks like this - "X-Spam-Flag: Yes/No" (the actual field would be either Yes or No). The users mail client software (Outlook, Netscape, Mac OX X Mail) can then take appropriate action, based on the users preferences. This can include deleting the message or moving it to a different folder for later review.

The reason this is done this way is, it is nearly impossible to differentiate between SPAM and a message that the user really wanted to receive. The user can determine how to they wish to handle SPAM by configuring their mail client.

See - How do I configure SPAM filtering on my PC

How do I configure SPAM filtering on my PC??


  1. Go to Tools->Rules Wizard...
  2. Click 'New...' (On the top right)
  3. Choose 'Check messages when they arrive'
  4. Click 'Next'.
  5. Check 'With specific words in the message header'.
  6. Click on 'specific words'.
  7. Type in: X-Spam-Flag: Yes (one space between the : and the Yes)
  8. Click 'Ok'.
  9. Click 'Next'.
  10. Check 'Move it to the specified folder'.
  11. Click on 'specified'.
  12. Highlight an existing folder, or create a new one.
  13. Click 'Ok'.
  14. Click 'Next'.
  15. Click 'Next'. (Again, unless you want to add exceptions.)
  16. Give the rule a name. (The default is what you typed for "specific words", above.)
  17. Check 'Turn on this rule'. (You may or may not want to check 'Run this rule on my Inbox now'.)
  18. Click 'Finish'.

Outlook Express
  1. Go to Tools->Message Rules->Mail...
  2. Check 'Where the Message Body contains specific words'
  3. Select 'Where the Message Body contains specific words '.
  4. Click on 'contains specific words'.
  5. Type in: X-Spam-Flag: Yes (one space between the : and the Yes)
  6. Click 'Add'.
  7. Click 'Ok'.
  8. Select 'Move it to the specified folder'.
  9. Click on 'specified'.
  10. Highlight an existing folder, or create a new one.
  11. Click 'Ok'.
  12. Give the rule a name. (The default is New Mail Rule #1.)
  13. Click 'Apply Now'. (You may or may not want to Apply Rule Now)
  14. Click 'OK'.

Netscape 6.2.1 does not allow you to create custom filters, so users of this version are unable to take advantage of the special headers used in their mail client software at this time.

Netscape 4.7.8 allows you to create a custom filter. You can supply the special x-header information to Netscape 4.7.8 by doing the following:

  1. In the pull-down bar at the top of your Netscape 4.78 window, go to "Edit: Message Filters". A new window will open.
  2. Click "New". Click "Advanced". A new window will open.
  3. Enter "X-Spam-Flag", click "Add", and click "OK". The latest new window will close.
  4. In the pull-down list, select "X-Spam-Flag".
  5. In the "contains" box, enter "X-Spam-Flag: Yes".
  6. In the "Perform this action" pull-down list, select "move to folder".
  7. Click "new folder" and create a Spam folder. It should then be selected in the pulldown list of your folders.
  8. Click OK.
  9. The next time you check your mail, check to see if any messages were automatically filtered into your Spam folder!
  1. From the menu bar, choose Tools, then Rules.
  2. Select POP, and then hit "new" for a new rule.
  3. Under the section marked "If", choose "specific header" and then type or paste in the name of the header, which is "X-Spam-Flag".
  4. Under "Contains:" type in Yes.
  5. In the section marked "Then", specify an action -- move to a new folder, change its status or color, as you see fit. Note that we do not recommend simply deleting messages found by this rule.
  6. The Enabled box needs to be checked in order for this rule to be active - it will be checked by default.

Mac OS X's built-in Mail program can create filters based on custom headers.
  1. In the menu bar, click 'Mailbox' then 'New Mailbox' and create the mailbox you want the Spam to end up in.
  2. In the menu bar, click 'Mail' then 'Preferences...'
  3. Click 'Rules' then 'Create Rule'.
  4. Add a description of the rule, then click the 'From' Criteria, then click 'Expert...'
  5. In the Header: field enter 'X-Spam-Flag', click 'Add Header' and 'OK'
  6. Now click 'From' and select 'X-Spam-Flag'. Select 'Contains' in the next box and enter 'Yes' in the third Criteria box.
  7. In the Action section, check 'Transfer to mailbox' and select the desired mailbox. Click 'OK'.
  8. Adjust the rule priorities if you want, and dismiss the Mail Preferences dialog box.
  9. The next time you check your mail, check to see if any messages were automatically filtered into your Spam mailbox!

How do I configure SPAM filtering on my Web Mail

What is my "SMTP" or "Mail" server?

The SMTP (Simple Mail Transfer Protocal) or outgoing mail server is:


What is my "POP3" server?

The POP3 (Post Office Protocol version 3 - the protocol used to download e-mail from a SMTP server) or incoming mail server is:


What is my "DNS" or "Domain Name" server?

The DNS (Domain Name Server - A DNS server is a dedicated computer on the Internet, which translates human recognizable machine names like "www.tvconline.net" into computer understandable IP addresses such as "") for TVCOnline are:

What is my e-mail address?

Your e-mail address with TVCOnline consists of your username (this is the name you use to logon to TVCOnline - no less than 3 and no more than 8 characters in length and all lowercase) and the TVCOnline domain. It will be:


How do I change my password?

To change your password, you must call support at:

  • 518-598-0940
  • 1-877-598-0940

Changes to accounts are active immediatly.

Why does my modem suddenly disconnect?

There are several reasons why your modem might suddenly disconnect your connection.

Call Waiting - If you have Call Waiting on the phone line that you use for your computer and do not deactivate it, your modem will disconnect when you receive an incoming phone call. Make sure you do deactivate Call Waiting when making a connection to TVCOnline.

Line Noise - Line noise plagues the countries current phone systems. Massive amounts of line noise can be created by poor phone wiring in your house, road construction, building construction, factories, and heavily traveled roads/highways. You can contact your local phone company to have them trace the source of the line noise. If the problem is external to your house, the phone company can fix it at no charge.

Modem Initialization String - Some operating systems can not auto detect the type of modem that you have (Windows 3.1 and Macintosh) and may need the help of a modem initialization string to help your modem work properly. Sometimes Windows 95 may not properly detect your modem and may also need the help of a modem initialization string. Please check our Modem Initialization String Database for your proper modem initialization string.

Inactive Connection - Our systems are set to automatically log out users after 20 minutes of inactivity.  This assures that your computer disconnects in the event you forget you are logged on.  Inactivity is defined in that there is no data being sent or received to or from your computer.  This is a standard feature for all users and cannot be turned on or off.

Where can I find my modem's proper initialization string?

Here is a list of sites with modem initialization strings.

Why is my USR modem getting slower & slower transfer speeds and eventually disconnecting?

This is known as Spiral Death Syndrome for US Robotics modems. The fix for this is to add S15=128 to the modem initialization string to disable V.42 hardware error correction. It may also be necessary to add &K0 to the modem initialization string to disable V.42bis hardware data compression, though this should be a last resort, as performance will suffer when downloading non-compressed files.

Is my modem actually connecting at 115200 bps and how do I get my modem to report the true connect speed?

Actually, your computer might say that you've connected at 115200 bps, but your modem really has not. The speed that it is saying that it has connected at is the speed from the computer to the modem (port speed), not the modem to modem speed (connect speed).

To get your dialing software to report the true connect speed, add W2 to your modem initialization string for Rockwell-based V.34, K56flex, & V.90 modems.

Why doesn't my 56Kbps modem connect at 56000?

The first thing customers should know is that 56K modems really cannot do 56Kbps.  The FCC has mandated that 56K modems are permitted to operate at a maximum speed of 53.6Kbps.  All 56K modems are asymmetric, which means that you will be able to receive data faster than you can send it.  The determining factor of how fast your 56K modem connects is the quality of the telephone line from location to the local telephone company central office (CO). A typical 56K modem with a good quality phone line will connect in the 42Kbps to 48Kbps range, however your results may vary.  Customers having lower quality phone lines may not be able to connect at anything higher than 28.8Kbps.

Phone companies to not guarantee anything better than a voice quality connection for a standard POTS line. (Plain Old Telephone Service)  Customers that absolutely need these higher speeds should look into a ISDN line for connections of 56Kbps, 64Kbps, 112Kbps and 128Kbps.